Guest-facing 24/7 hotel security and concierge cover, night porter, lobby presence, controlled access, incident response and discreet VIP handling, from an SIA-licensed team that understands hospitality is guest experience first, security second.
SIA-licensed contractor · DBS-checked staff · PL / EL held · Guest-facing uniform · Certificates on request
Managed hotel and concierge security: lobby and reception presence, controlled access to residents' floors, night porter cover, incident response, room-turn support, evictions and eviction stand-by, discreet VIP escort and liaison with your duty manager throughout the shift.
Independent hotels, boutique properties, serviced apartments, aparthotels, members' clubs and hospitality groups across Bristol, Bath, Cardiff and the wider UK that need a professional guest-facing presence, not a body on the door.
Contracted overnight cover, weekend and event cover, seasonal high-occupancy periods, festival weekends and one-off high-risk stays. Short-notice cover available when your regular provider or night porter cancels.
Hotels are judged on presence at 2am as much as on breakfast at 8am. A poorly briefed guard behind reception damages guest reviews, exposes duty managers to lone-working risk, and leaves the property under-defended against real incidents, from intoxicated guests to attempted room breaches.
Rude, uniformed heavy-handedness at 1am ends up in a review within 24 hours. In hospitality the security team is the property brand, get it wrong and rate-per-night drops with it.
Duty managers left alone overnight to handle intoxicated guests, disputes or medical incidents is a serious duty-of-care issue, and increasingly a factor in staff retention.
Tail-gating past reception, unauthorised access to guest floors or key-card sharing puts every resident at risk and every room at claim risk.
Evicting a non-paying or disruptive guest without trained security is a physical and legal risk. Getting it wrong ends up in court, in insurance, or in a viral video.
High-net-worth, celebrity or corporate VIP guests expect a discreet, competent presence, not a spotlight. Wrong posture = complaint from the exact guest you built the suite for.
The dead time between last shift and first shift is where losses happen: pilfering, guest walkouts, unpaid bills. Continuous concierge cover closes that gap.
We walk the property with your GM or duty manager, review layout, incident history and known risk points, and agree the cover profile.
Costed proposal: officer numbers per shift, uniform, radio plan, duty-manager integration and escalation protocol.
Officers are inducted to your property SOPs, fire plan, PMS access as needed, and any brand standards you operate to.
Team works alongside your duty manager and night team. Named supervisor is your single point of contact and picks up escalations.
Written shift report each morning; regular review meetings with your GM to tune cover to occupancy and incident pattern.
Officers presented, briefed and spoken like hospitality staff, because at 2am they are your hospitality staff.
No more lone-working overnight; incidents are handled two-up, calmly and by the book.
Reception, lifts and residents' floors properly controlled without turning the lobby into an airport.
High-net-worth and celebrity guests handled with the low-key competence they pay for.
Every shift produces a written log, the paperwork you need for insurers, brand audits and licensing.
One supervisor, one contract, one invoice, not a rota of unrelated freelancers.
A single page can't replace a walk-around and a written proposal, but this is what the work looks like in practice, so you know what you're comparing.
Our core hotel offer is contracted overnight cover, a professional, uniformed, SIA-licensed presence in your lobby and behind reception from close-of-front-desk to first shift. Officers handle late arrivals, taxi and transport coordination, controlled access, noise complaints and any incident that would otherwise land on a lone duty manager. Where you already have a night porter, we back them up rather than replace them.
Tail-gating and unauthorised access to guest floors is one of the most common hotel security failures. We agree an access policy with you, lift control, key-card checks, visitor policy after a certain hour, and enforce it calmly at the lobby. Residents notice; opportunists notice faster.
Intoxicated guests, disputes at the bar, welfare concerns in-room, attempted room-breaches, hotels see it all. Trained door supervisors are the right profile for this: they de-escalate verbally first, physical intervention only if unavoidable, and they know when to call the police. Incidents are written up before end of shift.
Removing a non-paying or disruptive guest is a specific skill. Done wrong it's a viral video, a police complaint or a claim. Done right it's a calm conversation at a door, followed by a controlled departure. We handle those situations with the paperwork behind us, and we brief your duty manager on how to log the incident from the property side.
For high-profile guests we offer discreet meet-and-greet from car to suite, controlled lift and floor access, and a low-key overnight presence on the floor if required. We integrate with client-side protection teams where they exist rather than duplicating them, and we understand that discretion is the entire product.
Bristol, Bath and Cardiff hotels feel the pressure of festival weekends, sporting events and stag/hen traffic. Uplifted cover for those weekends, a second officer, a floor patrol, an eviction stand-by, is far cheaper than the damage claim or brand hit that a single bad weekend can produce.
Both. We deploy in AV Group uniform as standard, or in a smart concierge-style presentation to match your brand standard. We agree the look with you before the first shift.
Yes. Most properties keep their night porter for guest service and use our team for security cover, the two roles complement each other overnight.
Yes. Our door-supervisor-trained officers handle evictions and problem-guest removals calmly and with the correct paperwork, an area a lot of general security firms won't touch.
Yes. DBS checks are held on file for our staff and Enhanced DBS is applied where the role requires it.
Yes. Every shift ends with a written incident and activity log delivered to your duty manager or GM.
Yes. We do contracted 7-night cover, weekend-only cover and event-uplift cover, quoted transparently.
Yes. PL and EL certificates are provided for your brand or insurer compliance file on request.
For short-notice hotel cover we can commonly deploy inside 24 hours across Bristol, Bath and the wider South West.
Send us your property, cover pattern and any known risk points. You'll get a written cover plan, uniform and reporting standard, and a fixed weekly price.
